Frequently Asked Questions
Is Cotton Candy Really Healthier Than Soda or Juice?
Yes! Na Na’s Candy Kloudz organic cotton candy is made with organic raw cane sugar, natural extracts, and is about 70% air and 30% sugar. One serving contains less sugar than a standard kids’ juice box or a can of soda. Plus, raw cane sugar retains trace nutrients, making it a better alternative to heavily processed sugary drinks.
What do you specialize in?
We specialize in Organic Cotton Candy and Gourmet Cotton Candy Snacks
Is Your Cotton Candy Gluten-Free and Dye-Free?
Absolutely! All Na Na’s Candy Kloudz products are gluten-free, kosher, and dye-free. We prioritize quality ingredients while making every treat delicious and safe for everyone
Do You Offer Gift Boxes or Luxury Options?
Yes! Our Ultimate Luxe Gift Box and seasonal 24kt edible gold cotton candy flavors are perfect for birthdays, weddings, and corporate gifting. Each box supports Run Saniyah Run, our nonprofit helping parents of children with special needs.
Can I Order Na Na’s Candy Kloudz for Events or Corporate Catering?
Definitely! We provide live-spun cotton candy catering for parties, weddings, corporate events, and fundraisers. Customized flavors, gift boxes, and branding options are available.
How Does Buying Cotton Candy Support Run Saniyah Run?
A portion of every sale funds Run Saniyah Run, a 501(c)(3) nonprofit helping parents of children with special needs in Delaware. Your purchase helps provide personalized services and , resources, and other programs for families who need it most.
Na Na’s Candy Kloudz – Shipping & Returns Policy
At Na Na’s Candy Kloudz, we’re committed to delivering the freshest, highest-quality cotton candy and gift boxes. Please review our shipping and return policies below. Shipping Policy We ship orders using UPS and USPS for reliable delivery. Orders are processed within 1–3 business days. Delivery times depend on the carrier and destination; tracking information will be provided once your order ships. We currently ship within the United States only. Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect addresses. Because cotton candy is a perishable product, we recommend tracking your shipment and receiving it promptly upon delivery. Return & Refund Policy Due to the perishable nature of cotton candy, all sales are final. If your order arrives damaged, incorrect, or does not meet our quality standards, please contact us within 7 days of delivery. To request a resolution, please provide: Your order number A description of the issue A photo of the product, if applicable We will gladly offer a replacement or refund for the affected items. Refunds are applied to the original payment method within 5–7 business days. Contact Us If you have any questions about your order, shipping, or returns, please reach out: 📧 Email: [email protected] 📞 Phone: (302)827-3380
Our History
Our Story
2017
💜 Our Story: From Sweet Moments to a Sweeter Mission What began as a way to bring smiles to my daughter Saniyah’s face has grown into something truly magical. In 2017, I started spinning small batches of organic cotton candy just for her — made with love, clean ingredients, and flavors that made her eyes light up. Saniyah had special needs, and watching her enjoy something simple, sweet, and safe brought so much happiness to our home. From 2017 to 2020, cotton candy became part of our love language. It wasn’t just a treat — it was a moment of joy, a way to connect, and a little cloud of comfort on hard days. Her favorite flavors? Anything with sparkle and extra love. In July 2020, our world changed forever. Saniyah gained her angel wings. Losing her left a hole in our hearts, but I knew her light couldn’t just stop shining. That’s when the idea came: What if I could share her joy with the world? And so, Na Na’s Candy Kloudz was born — a tribute to Saniyah’s laughter, strength, and spirit. Every container of cotton candy is a taste of her energy — soft, sweet, and full of love. 💫 In 2022, we became an official LLC, and our little dream grew into a growing company with a purpose. We now support our nonprofit, Run Saniyah Run, helping parents of special needs children just like I once was — full of questions, full of love, and in need of support. Today, Na Na’s Candy Kloudz is more than a business. It’s a movement of joy, kindness, and connection. It’s about remembering a beautiful little girl who changed the world — one sweet cloud at a time. We’re so grateful you’re here.